Open Positions at EasyStreet

Come join EasyStreet. We're Oregon's largest (and best) independent MSP and ISP, located in Beaverton, Oregon. We recently completed a million-dollar expansion and state-of-the-art facility upgrade to benefit our employees and customers. And EasyStreet recently was voted one of Oregon's Most Admired Technology Companies by CEOs throughout the state.

We provide a full package of benefits, including medical/dental insurance, 401K, paid holidays, personal/vacation time, and ongoing education/training. Enjoy unlimited coffee, drinks and snacks in a friendly and informal work environment where personal initiative, teamwork and creativity are what matters.

Support Technician Level 1&2

I. Overall Job Purpose

As a member of EasyStreet’s Customer Service Technical Support group, you are responsible for the first- and second-level technical support of EasyStreet’s residential, business and professional customers and their services. This includes dialup, DSL, email, T1 and Ethernet connections, website hosting services, colocation services and others. The position supports end users over the phone, via email and sometimes in person. This person works closely with EasyStreet Engineering, Operations and other second-level techs on all EasyStreet customer service-related issues.

II. Essential Job Duties and Responsibilities

First- and second-level technical support — 65%

This position is responsible for first- and second-level technical support of EasyStreet’s services. This support is roughly 80/20 phone- and email-based. The person in this position provides answers and researches technical solutions to customer problems.

Other customer service responsibilities — 35%

This position includes other customer service duties. This includes customer escort to/from EasyStreet facilities, being the CS point person on new EasyStreet services teams, some documentation tasks, training tasks and other duties as assigned.

III. Essential Job Qualifications

Knowledge/Work Experience:

• Associates degree in computer technology preferred plus six months of experience in a Help Desk environment.
• Knowledge of Web Development (PHP, MSSQL, MySQL, Java Script, HTML, ASP, .NET).
• Must be fluent with all aspects of Windows operating systems. Macintosh and UNIX/Linux experience a plus. Mozilla/Netscape experience a plus.
• Must have working knowledge of networking including TCP/IP configuration and IP addressing.
• Must have working knowledge of email configuration and dial-up configuration.
• General DSL configuration and/or troubleshooting knowledge a plus.
• At least six months of ISP or IT support experience.
• Knowledge of diagnostics tools such as telnet, ping, tracert, ssh, etc.
• Knowledge of FTP.
• Knowledge of Microsoft SQL and MySQL a plus.
• Must be able to lift up to 35 pounds weight.

Interpersonal:

• Excellent communication skills, both verbal and written.
• Ability to work well with people from many different disciplines and varying degrees of technical experience.
• Ability to work independently with a minimum of supervision.
• Work as part of a team to ensure exceptional customer satisfaction.
• Contributes to a friendly, supportive work environment.

Click here to apply for this position.